Refund policy

Return & Refund Policy

We hope you love your Mika & Mae Market purchase. If something isn’t quite right, please contact us within 7 calendar days of the date tracking shows your order was delivered.

Return eligibility

To qualify for a return, merchandise must be unworn, unwashed, unused, and returned with its original tags and clear garment packaging, including the SKU label. Items that do not meet these conditions may not be eligible for a refund.

Please contact us before returning an item. Returns sent without prior authorization will not be accepted. Because our products may ship from different fulfillment locations, we will provide the correct return instructions and address after approving your request.

Return shipping

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect, and include your order number and clear photographs so we can make it right.

Exchanges

We do not currently offer direct exchanges. If you need another size or style, please return the eligible item and place a new order.

Refunds

Once your return is received, inspected, and approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for your bank or credit card provider to process and post the refund after it has been issued.

Final-sale items and gift cards are not returnable. Additional items may be marked final sale on their product pages.

Returns are currently available only for orders delivered within the United States.